Refunds

Please refer to our terms and conditions in addition to the information below.

Your Right To Cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

Returns Policy

If you are not entirely delighted with the products that you have chosen you may return them to us within 28 days of receipt. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

In the case of a refund, the cost of your purchase will be refunded to your credit card once we have received your parcel. Please note that the original cost of your postage and packaging will not be refunded, except in accordance with your legal rights.

Please take extra care to read our Product Care Information page as we cannot accept items for a refund or exchange if they have been damaged in the wash. Please refer to the laundering advice provided on our site.

Making Exchanges and Returns

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. To return any products to us, please:

Complete the reverse side of the invoice (which comes with your order) and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel, attach the invoice and send it back to:

Atishoo Hankies / Future Perfect Ltd
RETURNS DEPARTMENT
PO Box 16840
Glasgow
G11 9BD

When returning items we strongly recommend you obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.

Feedback

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Our Company Details

Atishoo Hankies / Future Perfect Ltd
PO Box 16840
Glasgow
G11 9BD
Telephone Number +44 (0) 141 357 3427
Company Registration Number SC265791
VAT Registration Number 870 4952 06